Our approach

Our approach

Our approach

To drive bottom-line results, you need a holistic approach tailored specifically for contact centers—one that creates a continuous improvement loop, enhancing the quality of your talent with every hire. Discover how we help our customers achieve lasting success.

To drive bottom-line results, you need a holistic approach tailored specifically for contact centers—one that creates a continuous improvement loop, enhancing the quality of your talent with every hire. Discover how we help our customers achieve lasting success.

To drive bottom-line results, you need a holistic approach tailored specifically for contact centers—one that creates a continuous improvement loop, enhancing the quality of your talent with every hire. Discover how we help our customers achieve lasting success.

+81%

Quality of hire

+81%

Quality of hire

+81%

Quality of hire

-50%

Time-to-hire

-50%

Time-to-hire

-50%

Time-to-hire

+119%

Boost in DEI

+119%

Boost in DEI

+119%

Boost in DEI

88%

Completion rate

88%

Completion rate

88%

Completion rate

What drives success for each role and each client is unique. Bryq integrates data from all key performance aspects and builds a predictive performance model that allows you to replicate success and reduce waste.

What drives success for each role and each client is unique. Bryq integrates data from all key performance aspects and builds a predictive performance model that allows you to replicate success and reduce waste.

What drives success for each role and each client is unique. Bryq integrates data from all key performance aspects and builds a predictive performance model that allows you to replicate success and reduce waste.

Map: get to know what skills are needed to drive exceptional outcomes for your clientes, in a process that continuously learns from the performance of existing employees and new hires. 


Evaluate: get a holistic view of candidates using objective data, including hard skills from the candidates’ resumes and soft skills from our unified 14’ psychometric assessment.


Match: don’t place people based on gut feeling; precisely match the right talent to the right role, based on each client's unique needs and objective data.

Map: get to know what skills are needed to drive exceptional outcomes for your clientes, in a process that continuously learns from the performance of existing employees and new hires. 


Evaluate: get a holistic view of candidates using objective data, including hard skills from the candidates’ resumes and soft skills from our unified 14’ psychometric assessment.


Match: don’t place people based on gut feeling; precisely match the right talent to the right role, based on each client's unique needs and objective data.

Map: get to know what skills are needed to drive exceptional outcomes for your clientes, in a process that continuously learns from the performance of existing employees and new hires. 


Evaluate: get a holistic view of candidates using objective data, including hard skills from the candidates’ resumes and soft skills from our unified 14’ psychometric assessment.


Match: don’t place people based on gut feeling; precisely match the right talent to the right role, based on each client's unique needs and objective data.

What do icebergs and talent have in common?

What do icebergs and talent have in common?

What do icebergs and talent have in common?

At Bryq, we often compare candidates to icebergs. Hard skills are the visible part above the surface—they’re important, but they only tell part of the story, representing about 20% of a person. The real depth lies beneath, in their soft skills, which account for the other 80%.
While both hard and soft skills matter, CEOs consistently prioritize soft skills. In fact, 9 out of the top 10 skills CEOs seek in new hires are soft skills, such as emotional intelligence and communication, because these are the most reliable predictors of long-term success. That’s why Bryq leads in assessing soft skills, offering insights that go beyond what’s on a résumé.
For a BPO, this approach is crucial. Most of your hires need exceptional soft skills to thrive in client-facing and operational roles, with technical skills serving as a foundation. Bryq’s focus on soft skills helps ensure you select candidates who will excel in these critical areas.

Start listening to your data - and amplify your success

Request a demo and see how our platform can transform the workforce of your BPO business - and improve your bottom line.

Start listening to your data - and amplify your success

Request a demo and see how our platform can transform the workforce of your BPO business - and improve your bottom line.

Start listening to your data - and amplify your success

Request a demo and see how our platform can transform the workforce of your BPO business - and improve your bottom line.