At Bryq, we often compare candidates to icebergs. Hard skills are the visible part above the surface—they’re important, but they only tell part of the story, representing about 20% of a person. The real depth lies beneath, in their soft skills, which account for the other 80%.
While both hard and soft skills matter, CEOs consistently prioritize soft skills. In fact, 9 out of the top 10 skills CEOs seek in new hires are soft skills, such as emotional intelligence and communication, because these are the most reliable predictors of long-term success. That’s why Bryq leads in assessing soft skills, offering insights that go beyond what’s on a résumé.
For a BPO, this approach is crucial. Most of your hires need exceptional soft skills to thrive in client-facing and operational roles, with technical skills serving as a foundation. Bryq’s focus on soft skills helps ensure you select candidates who will excel in these critical areas.
