Reducing Attrition and Improving Quality of Hire for a Global BPO
Reducing Attrition and Improving Quality of Hire for a Global BPO
Reducing Attrition and Improving Quality of Hire for a Global BPO
Underperformers moved to new roles and became top performers
Underperformers moved to new roles and became top performers
Underperformers moved to new roles and became top performers
+81%
Quality of hire
+81%
Quality of hire
+81%
Quality of hire
-46%
Attrition
-46%
Attrition
-46%
Attrition
Optimized role alignment using AI and data insights
Optimized role alignment using AI and data insights
Optimized role alignment using AI and data insights
As a Top 5 global leader in customer support, business optimization, and office services with over 100,000 employees, you need top-tier talent. With a team that's 70% remote and facing high performance expectations, finding the right people for thousands of open positions can be tough. You need employees who will outperform competitors, stay long-term, and deliver the best customer experience. So how did we do it?
As a Top 5 global leader in customer support, business optimization, and office services with over 100,000 employees, you need top-tier talent. With a team that's 70% remote and facing high performance expectations, finding the right people for thousands of open positions can be tough. You need employees who will outperform competitors, stay long-term, and deliver the best customer experience. So how did we do it?
As a Top 5 global leader in customer support, business optimization, and office services with over 100,000 employees, you need top-tier talent. With a team that's 70% remote and facing high performance expectations, finding the right people for thousands of open positions can be tough. You need employees who will outperform competitors, stay long-term, and deliver the best customer experience. So how did we do it?
Step 1
We analyzed employee performance to create tailored role profiles for each customer.
We analyzed employee performance to create tailored role profiles for each customer.
We analyzed employee performance to create tailored role profiles for each customer.
Step 2
Candidates were matched to roles based on their assessment and role fit.
Candidates were matched to roles based on their assessment and role fit.
Candidates were matched to roles based on their assessment and role fit.
Step 3
Underperforming employees were re-assigned to roles better suited to their strengths.
Underperforming employees were re-assigned to roles better suited to their strengths.
Underperforming employees were re-assigned to roles better suited to their strengths.
Step 4
Continuous analysis kept talent aligned with changing business needs.
Continuous analysis kept talent aligned with changing business needs.
Continuous analysis kept talent aligned with changing business needs.
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Start listening to your data - and amplify your success
Request a demo and see how our platform can transform the workforce of your BPO business - and improve your bottom line.
Start listening to your data - and amplify your success
Request a demo and see how our platform can transform the workforce of your BPO business - and improve your bottom line.
Start listening to your data - and amplify your success
Request a demo and see how our platform can transform the workforce of your BPO business - and improve your bottom line.